About

Pony Area Worker

Position Summary
Primary responsibilities during the season are to provide excellent customer service for zoo guests, work with the ponies, manage Zoo Crew students, and care for other petting zoo animals.

Approximately 20 hours per week including weekends.

Principal Duties
• Must work towards creating remarkable visitor experiences, engage visitors by making them feel welcome, and to provide superior visitor service to strengthen visitor and member relationships with the Zoo.
• Must be able to motivate and mentor volunteer youth Zoo Crew members.
• Horse experience highly desirable.
• Must be friendly, engaging, and be able to smile at all times!
• Be able to perform routine tasks relating to the health and care of animals (goats/llamas/horses/camels/bottle calf).
• Prepare food for the animals.
• Provide an overall safe environment for all animals, staff, and the public.
• Able to lead horses with various ages of riders.
• Performs other duties as assigned.

Physical Demands and Environmental Conditions
Work is done both inside and outside, and in all weather conditions. Work is highly physical. Daily work includes raking, shoveling, lifting heavy loads sometimes weighing more than 50 pounds, and climbing hills, rocks, and slippery surfaces.
Zookeepers are also at risk of getting injured from interaction with the wild animals including getting bitten, scratched, and being exposed to diseases. Injury can also come from performing maintenance on the exhibits and while cleaning cages.

Required Qualifications
• Guest service experience
• Good verbal communication skills are essential
• Possess a basic knowledge of animal behavior, particularly horses, and a desire to work with animals
• Understand techniques for preparing a horse to ride, including saddle mounting, brushing, hoof picking
• Must be able to work weekdays, weekends, nights, and holidays
• An individual with strong interpersonal skills, who is highly self motivated, can work independently, and works well with co-workers and youth volunteers
• Must be able to maintain a positive relationship with volunteers and all paid staff

Supplemental Data
Zoo animals need care seven days a week 365 days a year, whether the zoo is open or not. Both entry level and more experienced zookeepers can expect to work weekends and holidays as needed. Some evening work may also be required on short notice if an animal needs emergency medical care. This department supports other special events when requested. Occasional errands outside the Zoo are required